Effective Date: January 13, 2026
At Hashira Impex Pvt Ltd, we are committed to ensuring customer satisfaction. This policy outlines the procedures for refunds, returns, and exchanges for products purchased through our company.
1. Eligibility for Returns
-
Products must be unused, undamaged, and in their original packaging.
-
Returns must be requested within 7 days of delivery.
-
Certain items, including custom-made or specially ordered products, may not be eligible for return.
2. Return Process
To initiate a return:
-
Contact our customer support team.
-
Provide your order details, product description, and reason for return.
-
Our team will guide you through the return process and provide instructions for shipping or collection.
3. Refunds
-
Approved returns will be refunded using the original payment method.
-
Refunds will be processed within 7–10 business days after we receive and inspect the returned product.
-
Shipping charges are non-refundable, except in cases of damaged or incorrect items.
4. Exchanges
-
Exchanges are allowed if the product is defective, damaged, or incorrect.
-
Contact our team to request an exchange, and we will guide you on returning the original product and receiving a replacement.
5. Damaged or Defective Products
-
Inspect your order upon delivery.
-
If a product is damaged or defective, notify us within 48 hours.
-
We will replace or refund the product at no extra cost.
6. Non-Returnable Items
-
Custom or specially ordered products
-
Products used or installed
-
Products returned without original packaging
7. Contact Us
For any questions regarding returns, refunds, or exchanges, please reach out to us:
Hashira Impex Pvt Ltd
Email: hashiraimpex@gmail.com
Phone: +91-9512532306